Member Voice: ‘My Husband Was Diagnosed with Congestive Heart Failure’

Member Voice: ‘My Husband Was Diagnosed with Congestive Heart Failure’

January 6, 2020 0 By Bertrand Dibbert


CHERRY: My husband was diagnosed
with congestive heart failure and was hospitalized. And
it was a very trying time. It was just horrible because
it seemed like one thing after another just
kept happening. I was hanging by a thread. My name is Cherry Rice.
I’ve been a Blue Cross Blue Shield member for
more than 15 years. I was on my way to
the hospital, and I had been told that my
dad had had a stroke. So I was crying. And the phone rang. It was a Blue Cross Blue
Shield case manager, and his name was Myron. Myron listened to me. He
asked me how I was doing. He probably could
tell I was choked up. He asked me what’s going on. And I told him at the
time that my father had been hospitalized, and
he had a stroke. We talked. He asked me how my
husband was doing. And I had explained that
my husband was diagnosed with something that they
really didn’t have a cure for. And so it was hard for
me to tell Myron that. But he just kind
of put me at ease, like a brother calling me.
And he provided resources. I asked about what I could do
to get some care for my husband because I was still working. And he said that we
could get a nurse, and that he would make
that contact for me. And of course, I was close
to tears, like I am now. He called me back
the next day to make sure I had
called the people he’d indicated that I
should call. I had. A few days later, the nurse who
he had recommended, she called. So everything that
he said, it was real. And I guess one of the most
heartfelt things he said was, the one thing
you do have is time. So I felt like he had put
hope back of my heart, that I could make it,
that I could go on. At that point, he was my friend. [MUSIC PLAYING] [MUSIC ENDS]